Frequently Asked Questions

Some of the questions we often get asked can be found below, but please contact us if you need more information.

    Courier Delivery Service

    A breakdown of delivery costs are provided below. Boxed deliveries would be sent flat packed for self-assembly.

    Accessory Orders (i.e. no chair or desk included)

    • Mainland UK - £5 + VAT
    • Isle of Wight - £15 + VAT
    • Scottish Highlands & Islands, Isle of Man, Scilly Islands, Northern Ireland & Ireland - £20 + VAT
    • Channel Islands - £25 + VAT

    Chair or Desk Orders

    • Mainland UK - £15 + VAT
    • All other UK areas - £100 + VAT

    We do not currently deliver outside of the UK, apart from to the Republic of Ireland.

    For stock items, we aim to fulfil courier deliveries within 4 working days. Personal delivery and installations are aimed to be completed within 10 working days for stock items. Delivery times for non-stock items will vary, however we will keep you updated on the progress of your order and estimated delivery times regularly.

    Standard delivery is Monday-Friday. Please get in touch to discuss shipping possibilities outside of standard delivery times.

    Courier deliveries can only be made to the ground floor of the address location as couriers are not insured to deliver beyond this point. If personal delivery and setup is selected, then we will arrange to deliver the items to any room required.

    Yes, this is possible and you would simply select this option at checkout. With this option, the products will arrive via one of our couriers for you to assemble. Further help can be sought via our Instruction Videos and Chair Setup Instruction pages.

    Deliveries cannot be made to a PO Box address as they need to be signed for.

    Delivery & Setup Service

    Yes absolutely. Our DSE trained technicians can be booked for a personalised setup of chairs and desks to ensure the equipment is optimised for your needs. You would select this option at checkout and it would be £50 + VAT. Full details can be found on our Delivery & Returns page.

    Currently, this service is only available for mainland UK addresses.

    For stock items, we aim to fulfil personal deliveries and setups within 10 working days. Delivery times for non-stock items will vary, however, we will keep you updated on the progress of your order and estimated delivery times regularly.
    Delivery dates are arranged at your convenience by our logistics department and times are specified between 8am and 5pm on the designated day. If you have specific requirements, you will be able to discuss these with our logistics department.

    We have numerous instruction videos and printed guides available. Please visit our Instruction Videos and Chair Instructions pages for more information. We also provide our popular Sitting Tips booklet with all chair orders which offers a wealth of ergonomic advice.

    Returns

    We hope you are very happy with products received from us. However, if you do need to return a product then please download and complete our returns form. This form must be sent to our logistics department at logistics@backcs.co.uk prior to returning your products.

    Please visit our Delivery & Returns page to view our full returns policy.

    Assessments

    Yes, we have a broad range of DSE assessments and training available which can all be booked online via our Assessments & Training pages.

    Please get in touch in touch if wish to discuss a bespoke assessment and/or training package.

    Placing Orders

    Ordering online is easy. Simply browse through our carefully laid out website sections or use the search function to find the products you are looking for. From here, simply add the products to the shopping cart and fulfil the checkout process.

    You may need more advice before completing a purchase which our expert ergonomic advisors can help with. You can chat with them via the online chat box at the bottom right of the website or you can send them an email via our product enquiry or main contact pages.

    You can of course also chat with our advisors by phone on 01772 330 333.

    We are happy to advise over the phone but we request that actual orders are fulfilled online or processed via email.

    For online ordering, we require your full name, email address, phone number, shipping and billing address if they are not the same.

    We take your privacy seriously and have robust systems in place to ensure your data is safe. See our Privacy Statement page for more information.

    Once you have placed your order you will promptly receive an email summary. If this email does not arrive, please get in touch.

    Once payment has been received, we will go ahead and process your order. For stock items, we aim to fulfil delivery of these within 4 working days (courier) or 10 working days (personal setup). For non-stock items and bespoke products, we will determine the lead time and provide you with an eta.

    Personalised delivery and setup arrangements will be arranged at your convenience with our logistics department.

    If you have received a recommendation by a third party, please get in touch with your details via email. In the email, if you send across your recommendations, along with your billing and delivery address, we will be in touch regards the next steps.

    Payments & Pricing

    We accept all major credit cards, Paypal and purchase order bank transfers.
    Purchase order numbers allow you to complete purchases without providing card details. In many organisations a purchase order number is required for any purchase requests. By using a purchase order number everyone involved in the purchasing process can track the order by referring to the unique number as a reference.
    We take your personal security very seriously and your payment data is transacted via Sagepay, our payment gateway provider. All your personal and card details are protected by 128 bit SSL encryption technology that meets PCI security standards.

    Account Set Up

    You can set up an account via our My Account page. Alternatively, you have the option to set up an account as part of the checkout process.

    Yes, some of the benefits of setting up an account are as follows:

    • Proceed through checkout faster when making a purchase
    • Check the status of orders
    • View past orders
    • Make changes to your account information
    • Change your password
    • Store alternative addresses
    Yes, setting up an account is not compulsory for making a purchase.

    Discount Pricing

    We do have a Special Offers section on our website where you can find the promotions we currently have available.

    Further to our special offers, we periodically run promotions which we typically communicate via our website banner, newsletter and social media channels. You can signup to our newsletter via the Subscribe page and our social media channels can be found by clicking the icons at the bottom of any of our website pages.

    Please get in touch if you wish to discuss any bulk purchase deals or bespoke special offers.